Free Cancellation — Cancel up to 24 hours before your check-in date and receive a full refund. No questions asked.
1. Standard Cancellation Terms
| Cancellation Timing | Refund | Status |
|---|---|---|
| More than 48 hours before check-in | 100% full refund | Full Refund |
| 24 – 48 hours before check-in | 100% full refund | Full Refund |
| Less than 24 hours before check-in | 50% refund of total booking amount | Partial Refund |
| No-show (failure to arrive) | No refund | No Refund |
| Early check-out | No refund for unused nights | No Refund |
2. Special Circumstances
We understand that plans can change unexpectedly. In the following situations, we will review refund requests on a case-by-case basis:
- Medical emergencies (valid documentation required)
- Natural disasters or government travel restrictions
- Death in the immediate family (valid documentation required)
- Flight/train cancellations due to carrier fault (proof required)
Please contact us immediately and we will do our best to accommodate you.
3. Festival & Peak Season Bookings
Bookings during Pitru Paksha, Gaya Shraddh Mela, and other peak pilgrimage seasons are non-refundable within 72 hours of check-in. Please plan accordingly.
Peak season dates are communicated at the time of booking. These terms will be clearly stated before payment is processed.
4. How to Cancel
5. Modifications
Want to change your booking dates instead of cancelling?
- Date modifications are allowed subject to room availability
- If the new dates have a higher rate, the difference will be charged
- Modifications must be requested at least 24 hours before check-in
- Contact us directly for modifications — we'll try our best to help
6. Refund Processing
- UPI / Bank Transfer refunds: 2–3 business days
- Credit / Debit card refunds: 5–7 business days
- Cash payments: Refunded in person or via bank transfer on request
Processing times may vary depending on your bank or payment provider.
7. Contact for Cancellations
Grand Hotel Inn — Cancellation Desk
Available daily: 8:00 AM – 10:00 PM
+91 6287 061 395
WhatsApp to Cancel